Privacy Policy

Last Updated: 12/09/2026

Introduction

At Silverlake Group, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights under UK data protection laws.

By using our website or contacting us, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following information when you contact us, complete an enquiry form, make a booking, or use our services:

  • Name

  • Email address

  • Telephone number

  • Property details

  • Accommodation requirements

  • Any information you provide when contacting us

We may also collect basic website usage information such as your IP address, browser type, and pages visited.

How We Use Your Information

We use your information to:

  • Respond to enquiries

  • Provide our services

  • Arrange accommodation bookings

  • Manage property management enquiries

  • Improve our website and services

  • Send service updates and relevant communications

  • Meet legal and regulatory requirements

Sharing Your Information

We may share your information with trusted third parties where necessary to provide our services, including:

  • Accommodation providers

  • Property owners and landlords

  • Service providers and contractors

  • Professional advisers

We will never sell your personal information to third parties.

International Transfers of Your Personal Data

To support our business operations and provide our services efficiently, we engage third-party service providers, including remote assistants based outside of the United Kingdom (UK).

Specifically, we transfer, store, and process certain elements of your personal data (such as name, email address, phone number, and billing information) in Philippines, where some members of our team are located.

We take data security seriously and only transfer your personal data in strict compliance with the UK GDPR and the  guidelines. To ensure your information receives an adequate level of protection, we have implemented the following safeguards:

  • Standard Contractual Clauses / IDTA: We have entered into legally binding Data Processing Agreements which engage the UK International Data Transfer Agreement (IDTA) or the UK Addendum to the EU Standard Contractual Clauses with our providers.

  • Data Minimisation: Our third-party assistants are granted access only to the specific data strictly necessary to perform their assigned tasks.

  • Security Measures: All data is accessed through secure, encrypted connections, and our assistants adhere to strict internal security, confidentiality, and password management protocols.

Data Security

We take reasonable steps to keep your personal information secure and protect it from unauthorised access, loss, or misuse.

Your Rights

Under UK GDPR, you have the right to:

  • Request access to your personal information

  • Request corrections to inaccurate information

  • Request deletion of your information

  • Object to certain types of processing

  • Withdraw consent where applicable

To exercise any of these rights, please contact us using the details below.

Cookies

Our website may use cookies to improve your browsing experience and help us understand how visitors use our website.

You can manage or disable cookies through your browser settings.

Contact Us

If you have any questions about this Privacy Policy or how your information is used, please contact:

Silverlake Group
Email: info@silverlakeltd.com

 

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.